Property Maintenance

We take a personal, client-focused approach to residential property maintenance, delivering high-quality customer service and exemplary professional practice.

Each property is assigned a dedicated Property Manager, who attends client and resident meetings, and inspects the property at least once a month.Property Maintenance

Our online portal gives lessees access to budget and account information as well as managing and controlling the information received from us. View service charge information, sink or reserve account balances, section 20 consultation information as well as being able to send and receive routine notices.

Our approved contractor scheme has been set up to ensure that suppliers who are instructed on behalf of our clients are properly experienced, qualified and insured.  The scheme allows us to monitor our suppliers to ensure that the level of service to our clients is of the highest possible standard. We only use the best local contractors ensuring quality and quick response.

As firm believers that prevention is better than cure, we run planned maintenance and renewal programmes and encourage our clients to have a Capital Expenditure Plan. We also measure our quality assurance, collating information using customer service questionnaires and general feedback forms.

 

Hidden Depths

Block and Estate Management is not just about the property maintenance. It involves looking after the day to day concerns resulting from owning, or being responsible for, a block of flats or large estate. This does include reactive maintenance work and repair to Property Maintenancebuildings, gardens, communal areas but our team also arrange building and lift insurance and directors & officers insurance, as well as organisation and review of utility suppliers. Orchard make sure that landlords and leaseholders are compliant in respect of health and safety, fire and asbestos legislation too.